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Frequently Asked Questions
VAT and Tax Questions
The product page shows the base price. At checkout, VAT is calculated based on your location and whether you buy as a private customer or a business customer with a valid VAT ID.
Yes. Enter a valid EU VAT ID and the VAT will not be charged. The reverse charge rule applies, and the invoice reflects this.
Customers outside the EU do not pay EU VAT. Your checkout price is the final price.
Please check that your VAT ID is correct and that your billing country matches the VAT ID. If it still does not work, contact support before completing your order.
For German customers, VAT always applies unless the seller is registered as a small business. Kreativ Wedding charges regular VAT in Germany.
Product Questions
Our Lightroom presets work with
• Adobe Lightroom Classic from version 8.2
• Adobe Lightroom desktop
• Adobe Lightroom mobile for the mobile packs
Our LUTs work with most editing programs that support .cube files, including
• Adobe Premiere Pro
• Adobe After Effects
• DaVinci Resolve
• Final Cut Pro
• Adobe Photoshop
• Capture One
• Sony Vegas
• Edius Pro
and many others.
Mobile preset packs include presets designed for the free Adobe Lightroom Mobile app. Desktop packs require Adobe Lightroom on a computer.
Most desktop presets work with any RAW or JPG file. If a preset pack is optimized for a specific camera look or profile, it is mentioned on the product page.
Yes. LUTs can be applied to drone footage and action cameras like GoPro. Adjust the intensity for best results.
Yes, you can use them on your own devices. Sharing or distributing files is not permitted.
Store Policy and Refund Questions
No. Digital products cannot be returned once the download link has been accessed. For this reason, we do not offer refunds on any digital goods.
Please contact support. We can help you find the right product, but refunds are not available once a digital file has been delivered.
Yes. An invoice will be sent to your email address along with your download link. It includes VAT details and all required tax information.
You will receive an email with a download link. The link contains a ZIP file with all presets and instructions.
Please check your spam folder. If the email is not there, try to login into your account and check the download links in the Orders section.
Otherwise please contact support.
Yes. You may use the presets for your own creative or commercial work. You cannot resell, share, or distribute the preset files.
